Covid-19. Your safety matters to us.

Your safety matters.

Right now, your safety matters to us more than ever before! COVID-19 continues to impact the UK and the rest of the world, and we want to update our customers on some important information regarding our business. We value every single customer and team member here at Forget Me Not and are doing everything we can to provide a safe shopping experience for everyone. At this time we are operating by appointment only for views, purchases and collections. We are limiting appointments to no more than 2 per day to ensure that we have enough time between appointments to clean and sanitise the store before the next bridal party arrives.

All areas of the store are cleaned thoroughly before and after every appointment.  Each dress that is tried on is steamed and quarantined for 72 hours after each appointment.  If there is a particular dress that you would like to try on, please call 3 days in advance of your appointment so that we can ensure it is available for you. 

Hand sanitisers, masks, shoe covers and gloves are available to staff and visitors.  A mask must be worn throughout your appointment.  All guests will be expected to wear masks also.

If you feel unwell on the day of your appointment, please do not attend the store and call us to cancel or rearrange.

We have provided a FAQ below should you have any questions.  Please note that all orders placed continue to be governed by our store policy of final sale with no returns or exchanges.  You can reach us by phone with additional questions on 07971 809 829 or email us at info@forgetmenotbridalwear.co.uk

 

Like most small businesses in the UK, we are family owned and operated.  Covid-19 has affected many individuals and companies all over the world and our store, as well as the bridal industry has been impacted hugely.  Please understand that every decision made by Forget Me Not Bridalwear Ltd is to ensure the safety of our team members, our customers and the survival of our industry and store we love so much and have dedicated our lives to.  We wish each and everyone of you health and safety in these trying times. 

 

Frequently Asked Questions.

 

Q: Can I get a refund if my wedding is cancelled?

A: Our sales policy has always been and will remain no returns or exchanges on any item.  The dress manufacturers will not let us cancel orders or return items, as these are usually custom orders.  Unfortunately, we have to stand by these policies even in these trying times and we hope you can understand.

Q: My wedding is in 4 months, can I still order a brand new dress?

A: If you need a wedding dress between now and the end of December, we recommend that you purchase a dress from our Bridal Outlet. It would be very difficult to get a wedding dress in to store that quickly at this point unless it was already on order and is in production.

Q: I’ve already placed an order, will I get my dress?

A: Yes, all our designers are currently manufacturing gowns and are delivering based on wedding/event date.  At this time we do not have any delays are are monitoring daily.

Q: How many people can I bring to my pre-booked appointment?

A: You may bring 2 VIP guests with you to your appointment.  Please make sure that your party are all wearing masks when you attend.  We have extra safety precautions in store. 

 

Stay safe and we will see you all soon!

 

Lots of Love

Julie & Liz xxxxx

 

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